Mindful Sales & Customer Service Certificate

IOM-MSCS

Mindful Sales & Customer Service Certificate

IOM-MSCS

Course Overview

High-performing sales and customer service require mental strength, and a series of psychological, interpersonal, and social intelligence skills. It is a mental game, and the strength of an individual’s mindset, motivation, focus and resilience are actually more predictive of success than “functional” skills.

Research has shown that these capabilities, long considered to be immutable mental traits, are in fact, trainable skills - and that mindfulness is neural training, that strengthens them by changing the structure and function of the brain.

Mindfulness develops:

The self-awareness to project authenticity and establish trust
The attention control to listen closely and respond strategically
The intuition and empathy to discern subtle emotional cues
The cognitive clarity to problem-solve, negotiate and persuade

This course is designed for individuals and teams alike. It teaches mental and emotional skills that help sales and service professionals bring their best game every day, and work in a state of high-energy flow.

Register below for an upcoming public course, download a course brochure, or click here to schedule a dedicated course anytime, and at no additional charge for your team of ten or more.

Download Brochure

Course Contents

Pre-and-post course assessments
A live 90-minute master class

8 weekly self-study lessons
8 weekly progress exams
A 56-day series of video practices, emailed each morning
8 optional coaching sessions
A comprehensive final exam
Membership access to IOM research, information and tools
Unlimited 24/7 phone, text, chat and email support

Graduates Receive:

A Diploma Certificate
Digital Web and Resume Badges
A right to use the Mindful Leadership Certificate mark on signatures, documents, websites and social media
The certification does not expire - no recertification charges apply

Download Brochure

Learning Objectives

Mental and Emotional Skills

Effectively manage stress, anxiety, distraction and burnout

Increase positivity, motivation and on-task engagement

Increase mental clarity and situational awareness

Increase insight, self-awareness, and emotional control

Increase focus, attention control and concentration

Overcome unconscious reactions and automatic behaviors

Surface and challenge unconscious beliefs and biases

Improve critical thinking and decision-making skills

Leadership Capabilities

Demonstrate authenticity, integrity and trustworthiness

Increase empathy, compassion and kindness

Increase attunement and intuition

Increase creativity, mental agility and adaptability

Increase social and emotional intelligence

Lead effectively through change and uncertainty

Lead by influencing and mobilizing others

Increase mental toughness, grit and resilience

Course Overview

Mindfulness develops:

The self-awareness to project authenticity and establish trust
The attention control to listen closely and respond strategically
The intuition and empathy to discern subtle emotional cues
The cognitive clarity to problem-solve, negotiate and persuade

Register below for an upcoming public course, download a course brochure, or click here to schedule a dedicated course anytime, and at no additional charge for your team of ten or more.

Download Brochure

Course Contents

Pre-and-post course assessments
A live 90-minute master class

8 weekly self-study lessons
8 weekly progress exams
A 56-day series of video practices, emailed each morning
8 optional coaching sessions
A comprehensive final exam
Membership access to IOM research, information and tools
Unlimited 24/7 phone, text, chat and email support

Graduates Receive:

A Diploma Certificate
Digital Web and Resume Badges
A right to use the Mindful Leadership Certificate mark on signatures, documents, websites and social media
The certification does not expire - no recertification charges apply

Download Brochure

Learning Objectives

Mental and Emotional Skills

Effectively manage stress, anxiety, distraction and burnout

Increase positivity, motivation and on-task engagement

Increase mental clarity and situational awareness

Increase insight, self-awareness, and emotional control

Increase focus, attention control and concentration

Overcome unconscious reactions and automatic behaviors

Surface and challenge unconscious beliefs and biases

Improve critical thinking and decision-making skills

Leadership Capabilities

Demonstrate authenticity, integrity and trustworthiness

Increase empathy, compassion and kindness

Increase attunement and intuition

Increase creativity, mental agility and adaptability

Increase social and emotional intelligence

Lead effectively through change and uncertainty

Lead by influencing and mobilizing others

Increase mental toughness, grit and resilience

Mindful Sales & Customer Service Certificate

IOM-MSCS

Mindful Sales & Customer Service Certificate

IOM-MSCS

Course Overview

Course Contents

Graduates Receive:

Learning Objectives

Course Overview

Course Contents

Graduates Receive:

Learning Objectives

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