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Mindfulness for Brilliant Customer Service
This program is also available as a public, open-enrollment course. Please click here to learn more, view the schedule or register.
Brilliant customer service is fundamental to outstanding business success. Customer-facing representatives are on the front line of any organization, and the quality of their interpersonal skills and problem-solving competencies are of critical importance to the enterprise.
Mindful practices are a powerful interpersonal toolset that enables your team to project a positive and energetic cultural voice, with a high baseline of social and emotional intelligence. Mindfulness reduces stress, helps concentration and drives rapid rapport and relationship building. It enables representatives to focus more attentively, listen more carefully, and solve problems more strategically.
IOM's Mindful Customer Experience course will help any customer-facing team dramatically improve its clarity, cognitive performance and relationship skills. Mindfulness provides the calm awareness, critical thinking and solutions-oriented connection that customers appreciate, and the engaged interest, empathy and easy warmth that customers rave about.