Mindful Sales and Customer Service

IOM-MSCS Certificate
Young Business Colleagues

Course Overview

High-performing sales and customer service require mental strength, and a series of psychological, interpersonal, and social intelligence skills. It is a mental game, and the strength of an individual’s mindset, motivation, focus and resilience are actually more predictive of success than “functional” skills.

Research has shown that these capabilities, long considered to be immutable mental traits, are in fact, trainable skills - and that mindfulness is neural training, that strengthens them by changing the structure and function of the brain.

Mindfulness develops:

  • The self-awareness to project authenticity and establish trust

  • The attention control to listen closely and respond strategically

  • The intuition and empathy to discern subtle emotional cues

  • The cognitive clarity to problem-solve, negotiate and persuade

This course is designed for individuals and teams alike. It teaches mental and emotional skills that help sales and service professionals bring their best game every day, and work in a state of high-energy flow.

Register below for an upcoming public course, download a course brochure, or click here to schedule a dedicated course anytime, and at no additional charge for your team of ten or more.

Course Contents

  • Pre-and-post course assessments

  • A live 90-minute master class 

  • 8 weekly self-study lessons 

  • 8 weekly progress exams

  • A 56-day series of video practices, emailed each morning

  • 8 optional coaching sessions

  • A comprehensive final exam 

  • Membership access to IOM research, information and tools

  • Unlimited 24/7 phone, text, chat and email support

Graduates Earn:

  • A certification of knowledge, practice and skills

  • An authorized IOM-MSCS diploma 

  • Digital web and social media credentials

  • A right to use the Mindful Sales and Customer Service certificate mark on signatures, documents, websites and social media

  • The certification does not expire - no recertification charges apply

Business Team

Learning Objectives

Mental and Emotional Skills

  • Effectively manage stress, anxiety, distraction and burnout

  • Increase positivity, motivation and on-task engagement 

  • Increase mental clarity and situational awareness 

  • Increase insight, self-awareness, and emotional control

  • Increase focus, attention control and concentration 

  • Overcome unconscious reactions and automatic behaviors

  • Surface and challenge unconscious beliefs and biases

  • Improve critical thinking and decision-making skills

Sales and Service Capabilities

  • Demonstrate authenticity, integrity and trustworthiness 

  • Increase empathy, compassion and kindness

  • Increase attunement and intuition

  • Increase creativity, mental agility and adaptability 

  • Increase social and emotional intelligence 

  • Lead effectively through change and uncertainty

  • Lead by influencing and mobilizing others   

  • Increase mental toughness, grit and resilience

Pricing and Start Dates

  • Mindfulness for Sales and Customer Service
    Certificate Course
    Mar 16, 10:00 AM – 11:30 AM PDT
    Certificate Course
    90-minute Master Class
  • Mindfulness for Sales and Customer Service
    Certificate Course
    Feb 16, 10:00 AM – 11:30 AM PST
    Certificate Course
    90-minute Master Class

Course Outline

Confident Young Man

"Mindfulness is a state of moment-to-moment experience that produces intense attention regulation, emotional regulation, and body awareness. The deeper these outcomes, the higher the score for flow — in challenge, skill balance, goal clarity, sense of control, and loss of self-consciousness"

 

Chen, Tsai, Lin, National Institutes of Health, 2018

Have a Question? Call or Text Us @ 702-483-1306

Institute for Organizational Mindfulness

712 H Street NE Suite 1518

Washington,DC 20002  

Phone: +1-702-483-1306

Email: iomteam@iomindfulness.org

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