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How to Build a Service Mindset

Stefan Ravalli | 52:24

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Got a great presentation for us today on how to build a service mindset. The first time we talked about how to service skills or mindful skills, and really, the point of this series, if you're just joining us today is to give you those tools and the knowledge to, to build that service mindset to, to, to operate from those kind of optimal states, emotionally, where you can, you can make your customers feel delighted to work with you feel like they're acknowledged and, and served well. And that's a that's a two way sort of street. And so that's what this cert this series aims to achieve.

Today, we'll be going into new territory about how to build that kind of mindset. And if you haven't been here to Stephen, his are is got a project called surf conscious, you can check out his website, surf And really his goal, right, Stephen is to basically help people inside organizations, optimize those those those states for service, right and giving you the tools and the knowledge, just as I talked about, for this series, right? To create the best kind of service capabilities in yourself and those around you and for your team. So I encourage you to check out his work.

He's got a great podcast. And on our website, actually, we've got some information on on him there as one of our key customer service experts. So I'm going to go ahead and back away by the way, I guess I didn't say my name is Cole. I'm kind of the Operations Guide IOM. So I'm going to be in the background here.

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