Robin Boudette, Ph.D. | 7:44
Poor listeners, underdeveloped listeners, are frequently unable to separate their own needs and interests from those of others. Everything they hear triggers an automatic bias: How does this affect me? What can I say next to get things my way?
Poor listeners are more likely to interrupt: either they have already jumped to conclusions about what you are saying, or it is just of no interest to them. They attend to the surface of the words rather than listening for what is “between the lines.”
When they speak, they are typically in one of two modes. Either they are “downloading”—regurgitating information and pre-formed opinions—or they are in debate mode, waiting for the first sign that you don’t think like them so they can jump in to set you straight.
Good listening, by contrast, means giving open-minded, genuinely interested attention to others, allowing yourself the time and space to fully absorb what they say. It seeks not just the surface meaning but where the speaker is “coming from”—what purpose, interest, or need is motivating their speech.
Good listening encourages others to feel heard and to speak more openly and honestly. It’s a process of suspending self-referential, reactive thinking and opening awareness to the unknown and unexpected.