Stefan RavalliJul 21, 20213 minMindful Service: Break the Grip of Unhealthy BeliefsEditor's Note: This article was authored by Stefan Ravalli, for the Institute for Organizational Mindfulness (IOM). Thanks, Stefan!...
Stefan RavalliJun 24, 20215 minMastering Curiosity & Conversation in Serviceall customers have needs and, whether they’re pleasant or unpleasant, are always reaching out for you to meet them.
Stefan RavalliMay 12, 20202 minPrinciples To Re-Inspire How We Approach Modern ServiceIchi-go Ichi-e is a Japanese parable translating to One Encounter, One Opportunity. It’s become the slogan of the practice of tea...
Stefan RavalliMay 6, 20202 minCustomer Service Rockstars Make Friends with Repetitive TasksA new job or role might start out as a love affair. But so often after the first few months, it loses its lustre. We begin to feel...