Stefan RavalliMay 22, 20202 minHeroic Acts of ServicePeriods of great difficulty are always a great time to reflect on what service means to us and the ideas we may have accumulated about it...
Stefan RavalliMay 12, 20202 minPrinciples To Re-Inspire How We Approach Modern ServiceIchi-go Ichi-e is a Japanese parable translating to One Encounter, One Opportunity. It’s become the slogan of the practice of tea...
Stefan RavalliMay 6, 20202 minCustomer Service Rockstars Make Friends with Repetitive TasksA new job or role might start out as a love affair. But so often after the first few months, it loses its lustre. We begin to feel...
Stefan RavalliMay 6, 20202 minHelping Difficult Customers With Non-Attachment and CompassionStart paying close attention to how you serve, and you may notice things that you don’t like so much - like how little other people pay...